Implementing a Quality Management System will help you enhance customer satisfaction, achieve consistency, and improve internal processes. It can minimise the risk that customer expectations are not met.

Each business has operational processes that are critical to its strategic objectives. Business improvement relies on your ability to discover strengths, weaknesses, and improvement opportunities. With our Risk Based Certification™ approach, DNV auditors assess how well your Quality Management System supports the areas of greatest importance to you, in addition to measuring compliance against elected standards.

On this Quality Management homepage, we will help you understand the what and why of a Quality Management System—what it is and why your business will benefit from implementing one.

Partner with DNV for:

• Certification of your Quality Management System to the generic ISO 9001:2000 standard,and improve your ability to meet strategic objectives. ISO 9001:2000 is an international standard applicable to any manufacturing or service provider.
  
  
• Certification to ISO/TS 16949:2002. This international standard quality system standard is relevant to automotive production and service part organisations only. ISO/TS 16949:2002 is the second edition. The first edition (1999) expired on December 15, 2003.
  
  
• Certification to the AS/EN9100 standard, which is the Quality System Aerospace Model for Quality Assurance in design, development, production, installation, and servicing. This global standard can benefit manufacturers, suppliers, and service organisations operating within the aerospace industry.
  
  
• Accredited certification or assessment to the HACCP standard, which is a prevention-based food safety system. It is applicable to any company wishing to address food safety.

The road to certification will help you prepare for an independent audit. Accredited certification will explain what the actual DNV's Risk Based Certification™ process entails.

Industry-specific quality standards
Certain standards are highly specific to a particular market sector. Quality Management Systems for these market sectors are also treated in a separate section:

• The automotive industry requires suppliers to certify their Quality Management Systems according to ISO/TS 16949, QS-9000, or VDA 6.1.
  
  
• The aerospace industry addresses quality management through the international AS/EN9100 standard.
  
  
• The food industry addresses food safety through HACCP and other prerequisites.

DNV offers Risk Based Certification™ worldwide, and holds a wide range of national accreditations. With our global network of local resources, we provide you with the certification most suitable to your needs, type of business, and company location. Wherever you are, our auditors make it a point to know the business you are in.