In today’s dynamic and demanding business environment, a company’s ability to align its organisation and processes to the demands of its customers is essential to achieve business success. Recognising and managing change, while at the same time improving the business delivery processes, is not only critical to business survival, but also a catalyst for growth.
Purpose
Change management and process improvement (CMPI) is about recognizing, adapting, stimulating, managing and building support for the inevitable change critical to business survival and continuous improvement.
Benefits
Effective change management and process improvement bring about real benefits:
- Greater focus on areas important to the customers and the organisation
- Improved delivery times and cost efficiency
- Focus on and improvement of customer perceived quality
- A motivated workforce
- Increased sales to existing customers
- Improved profitability and stakeholder satisfaction.
Our approach
Our risk-based methodologies take into account the company’s risk appetite and maximise the benefits of these initiatives. DNV provides critical input to change management and process improvement initiatives, including:
- Business process evaluation, alignment and improvement
- The creation of a change vision
- Leadership coaching
- Employee communication strategies and methods
- Organisational development, including resource management, asset management and cultural issues
- Balanced Scorecard and Business Excellence systems to achieve strategic objectives and link enablers and results
- Assessment of existing systems and their effectiveness
- Design of new processes and support systems
- Assistance with implementation of agreed and planned solutions.